Oasis Tire & Wheels

Reference

The Oasis Sales Process

The sequence that turns a first call into a loyal customer. Learn it, drill it, then make it yours.

01

Attitude

Bring energy and confidence. Your mindset sets the tone before you say a word.

02

Greeting

Warm, professional, immediate. Earn the right to ask questions.

03

Fact Finding

Uncover the vehicle, the need, the usage and the priorities.

04

Presentation

Present the solution tied to what the customer told you matters.

05

Trial Close

Test the temperature before you ask for the business.

06

Close

Ask for the appointment or the sale directly.

07

Follow Up

Reinforce the decision and protect the relationship.

Discovery

Fact Finding

Information reps should uncover before presenting.

Why does the customer need the service?
Vehicle year
Make
Model
Tire size
Original equipment?
Customer name
Phone number when appropriate
Permission to text
Current tire experience
Vehicle usage
Previous tire-buying experience
Vibration
Pulling
Additional vehicle concerns
Timing
Customer priorities

Differentiation

The Oasis Value Stack

Oasis selling points used in training. Present these as included value — never as guarantees beyond actual program terms.

Mounting & balancing
Alignment inspection
Suspension inspection
Computerized alignment measurements
Free rotations every 3 months
Roadside assistance when applicable
Warranty support
Financing options

Framework

C.L.O.S.E.R.

C

Clarify

Why are they here?

L

Label

Identify the problem.

O

Overview

Understand past experiences and pain.

S

Sell

Present the solution and invite them forward.

E

Explain

Handle concerns.

R

Reinforce

Reinforce their decision.

Objection Library

Common Objections

Tap an objection to drill your response. (Training content coming for each card.)